Our Commitment to You
We hold ourselves to a high standard and are dedicated to treating all staff, members, volunteers, visitors, and donors with respect, equality, and fairness.
We Value Your Feedback
Your feedback is invaluable and gives us the opportunity to continuously improve our organisation. If we fall short of your expectations or you are unhappy with our actions, please tell us. We are committed to addressing legitimate issues swiftly and thoroughly to put things right.
Our Formal Complaints Process
To ensure every concern receives the attention it deserves, we have a formal complaints process handled through our private support channels. This allows us to conduct a thorough and confidential investigation. We do not engage with online trolling or unsubstantiated claims, but instead, focus our energy on positive and constructive feedback and interactions.
Please complete the form below to submit your complaint and we will respond within two working days to acknowledge receipt and advise next steps.